Privacy Policy


In the light of our services, we record personal data from customers, participants and visitors to our website(s) Playbay is responsible for the storage and processing of this personal data. Please read this privacy policy carefully. Playbay is very involved in protecting the privacy of its customers and visitors to its websites. Personal data are therefore carefully stored, processed and secured by us. Playbay fully respects all obligations arising from the General Data Protection Regulation (Regulation (EU) 2016/679) and other privacy legislation. Playbay is located at Hurksestraat 64, 5652 AL Eindhoven The Netherlands and registered under VAT NL853590977B01.

Personal data

When visiting our website(s) or when registering for participation in one of our promotional campaigns, a (mobile) service or a newsletter or if you are already a participant of our service, we register your personal details only after you have given a specific and informed consent thereto by means of a clear affirmative opt-in.

The personal data that we store and process are:

  • registration and deregistration dates;
  • email
  • phone number
  • information about your device
  • IP addresses and time stamps;
  • Sites you have addressed before you have entered our site (so called referer-urls);
  • Information you voluntarily entered on our site.

We use this data for the following purposes:

  • to improve our services;
  • to process the possible participation in competitions, promotions and other matters;
  • to provide you with information regarding new products and services;
  • to provide information to third parties to enable them to give you offers and additional
  • information via phone and e-mail unless you have opted out of these types of communication
Your personal (contact) data can be provided to companies that belong to the same group as Playbay as well as to its sponsors and business partners. These parties may also send you information regarding group discounts or other offers. We retain your personal data for as long as you like us to provide you with information regarding new products and services.

Your email address

Your e-mail address can be used to inform you (better) about different types of offers, prices, savings and group discounts. Your e-mail address can sometimes also be used to inform you about different types of campaigns and offers from other companies. Such companies have been carefully selected in advance.

Your mobile phone number

Your (mobile) telephone number can be used to initiate and offer you certain services and to conclude and execute agreements. If you have indicated that you are interested, we can also use your mobile phone number to communicate with you and keep you informed about (new) products and services.

Cookies

Cookies are used on our website. Cookies are also placed via third parties that are enabled by us. We also place functional cookies which ensure a well-functioning website. We use cookies for the following purposes:

  • to match our correspondence with the interests of visitors to our website
  • to generate general statistics and obtaining insight into how our website and other communication channels are used by visitors;
  • to optimize our services for our visitors within our group;

Retention policy

We will retain your personal data for as long as we need it in order to fulfill our purposes as set out in this Privacy Policy or in order to comply with the law.

Right of inspection, correction, deletion and data portability

You are always entitled to check / inspect the personal data that we keep from you. If this information could be incorrect, you can help us correct it. You also have the right to ask us to delete your personal data or to make your personal data available to you on a data carrier. Requests for this are always honored. You can exercise these rights by sending an email to the contact address on the site accompanied by a scanned copy of your passport and a recent utility bill mentioning your name and address. All documents provided will be destroyed after we have processed your request. In order to request a copy of the data, please email dpo@goplaybay.com

Sign out

If you no longer wish to receive information / e-mails from productsupport@goplaybay.com you can unsubscribe at any time by clicking on the link in the message you receive on your mobile phone and / or by clicking on the link in the e-mail you have received. As a result, you no longer receive information that you may be interested in. You can simply block the use by us and the provision of your personal data to our sister companies, sponsors and partners by Playbay to inform in this respect by sending an email to dpo@goplaybay.com

Security

Based on the nature of our services and the confidence that people must have in Playbay, we take all appropriate technical and organizational measures to ensure that the processing of personal data takes place in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679).

Links to other websites

On this site you will see a number of hyperlinks to other websites. We can not be held responsible for the data management activities of these organizations.

Authority Personal Data

Of course we are happy to help you if you have complaints about the processing of your personal data. Under the Privacy Act you also have the right to file a complaint with the Information Commissioer’s Office against these processing of personal data. You can thereto contact the Information Commissioer’s Office.

Modifications

We reserve the right to amend and amend our privacy statement. If you have a question, please contact us via productsupport@goplaybay.com or Hurksestraat 64, 5652 AL Eindhoven The Netherlands. We will respond to you to discuss any concerns within 2 working days of receipt of your e-mail, call or correspondence.